Terms & Conditions

Conditions of payment

Cancellation
Should you wish to cancel your event; a full refund will be granted if a request is received in writing 28 days before your event for corporate / team events or 7 days for private bookings.

In other circumstances refunds may be granted at Turboventure’s discretion. A partial refund, gift voucher or alternate date may be offered. These conditions also apply to a decrease in a party’s participants.

Suitable clothing
Turboventure provides overalls for most activities. Most activities and experiences take place outdoors in areas with limited or no shelter. All participants and spectators are reminded to dress accordingly for the weather conditions and also for the activity. Some activities may involve participants getting dirty, wet, being exposed to oil (vehicle driving) and other substances that may damage clothing and footwear. Participants should wear old clothing and footwear that they do not mind being exposed to these substances.

Weather conditions
Should weather conditions be of such nature, or deteriorate to an extent that it would be unsafe to continue the activity, Turboventure reserve the right to end the activity prematurely to maintain the safety of customers and staff. At Turboventure’s discretion a replacement experience, refund, gift voucher or alternate date may be offered.

Vehicles substitutions
In the event that a vehicle cannot be used due to mechanical, ground or adverse weather conditions, Turboventure reserve the right to offer a substitute vehicle in replacement for the original experience or an alternative date. Should an alternate vehicle be offered, the replacement experience will be of equal or higher value to the original experience.

Alcohol, drugs, smoking and unacceptable behaviour
We will refuse anyone, whom we believe to be under the influence of alcohol or drugs, access to sites, vehicles, buildings and participation in activities. Anyone displaying what we believe to be unacceptable behaviour will be asked to stop their activity and/or be rejected from any site or building. Smoking or vaping is not allowed in any enclosed space or in or near any vehicle.

Damages
Any person who causes damage as a result of not carrying out instructions from Turboventure staff may be liable to pay the full costs for repair or replacement. That person may also be asked to cease the activity or leave the site.

Injury
All activities are undertaken at participants own risk. If any member of a party is not completely happy with any activity they are entitled not to take part. No member of staff will or will allow unnecessary pressure to be applied to a person. Any injury sustained while partaking in any event or experience must be reported to a member of Turboventure staff immediately. No claim of injury can be made once that person leaves the site.

Website
We will not share your details with any other organisations without your express permission. Turboventure are not responsible for the content of third party websites.